Refund & Returns Policy

Returns

It is important to us that our customers are completely satisfied with their purchase, therefore we offer a refund or exchange for all our products.

Items may be sent back provided they comply with the following statements:

  1. The item is untouched and in original condition.
  2. The item is faulty by the manufacturer.
  3. The item is returned to us within 14 days from delivery date.
  4. A receipt and proof of purchase is available.

The Aesthetic Edit reserves the right to deny a refund or exchange if the merchandise does not meet the above qualifications being: returns beyond the return period limit,  items which are not in the original condition in which it was received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by The Aesthetic Edit.

Please note:

*Shipping and handling charges are not refundable.

*Shipping back the items to The Aesthetic Edit are at customers expense. In the circumstance that the item does not comply with our returns policy, you, the customer will have to pay for shipping, in order for the item to be returned back to you.

Exchange shipping charges will need to be paid by the customer before the exchange item(s) are dispatched from our warehouse.

How-To-Return
  1. Send us an email to info@theaestheticedit.com.au and include your order number and any necessary photos (if returning for a faulty product). Wait for our team to respond with the steps required to take.
  2. You will receive an email once your return has been processed. Please allow 7 business days from the time we receive your return for it to be processed. Refund will take up to 5 business days to return to the original payment method.
Afterpay Returns

Should you wish to return something you have purchased using AfterPay, the return process is still the same!

Please note: Your personal agreement with Afterpay is separate to The Aesthetic Edit. This agreement still stands and it is the responsibility of the customer to continue in the scheduled fortnightly repayments. Any late fees associated with non-payment will be held liable to the customer.  

**If you have been approved for a refund in the case of a faulty item or special circumstance we ask that you continue to pay fortnightly until AfterPay have advised of an end to your repayment commitment with them. 

Faulty Returns

We treat every order with absolute care and pack them with precision and love to make sure they are in a good condition when delivered to you. However, in the unlikely case of an item being delivered as faulty, we will be happy to provide you with a replacement, store credit or full refund provided:

  • The item is in original condition.
  • You notify us within 14 days from delivery date to info@theaestheticedit.com.au including the order number, a brief description of the fault in your item(s) as well as pictures that show the item fault to be assessed by our customer service team before the item is returned.

At The Aesthetic Edit, we strive to reduce our impact on the environment and encourage product sustainability. Should you find a minor fault with an item a repair reimbursement is the first and preferred option.

Please note: Once your refund has been approved by our staff and a notification sent to you, it may take 5-7 business days for the funds to reflect in your account, we appreciate your patience during this period.